October 6, 2022
We’re a Fast Company Innovation by Design winner
Kaiser Permanente is the first health care organization to win Design Company of the Year for our groundbreaking member app and website.
Kaiser Permanente was honored with 2 other awards from Fast Company, in addition to Design Company of the Year.
More than 75 years ago, Kaiser Permanente was founded with a bold new idea for affordable, high-quality health care.
And in 2022, our member-first approach to health care technology development has been recognized with Fast Company’s 2022 Design Company of the Year Award — the first time this honor has gone to a health care organization. This level of innovation in health care digital design also led to us being named a finalist in the Health category and an honoree for User Experience.
Fast Company editors and a panel of design professionals chose a total of 46 winners for this year’s Innovation by Design series of awards. The winners’ efforts demonstrate thoughtful strategies that look beyond short-term fixes for long-term solutions.
Fast Company innovation by design awards winner: Design company of the year; Finalist: Health; Honoree: User Experience.
Our members’ opinions matter most
After a recent redesign, Kaiser Permanente’s member app was also voted Webby’s people’s choice winner in 2022. By bringing together features such as electronic medical records, appointment reminders, and 24/7 virtual care, our app and website help members manage their health all in one place.
Since the redesigned digital tools were introduced in 2021, our online appointment bookings rose 80% over the past year, site visits more than doubled, and member satisfaction with the digital experience rose from 86% to 92% after being unchanged for 5 years.
Learn more about Kaiser Permanente’s history of innovation.
