November 23, 2020

Top of the class in customer care

Newsweek names Kaiser Permanente as the nation’s best for customer service, competence, and accessibility.

Kaiser Permanente was listed highest in a survey of more than 25,000 customers taken during July and August 2020.

According to a national survey, Kaiser Permanente’s health plans came out on top when it comes to customer assistance.

Newsweek magazine recently polled more than 25,000 consumers across the United States, asking which organizations they recommend in terms of quality of communications, professional competence, range of services, customer focus, and accessibility. According to Newsweek’s survey, Kaiser Permanente outdistanced the field in the health insurance category, scoring 8.52 (out of 10), finishing ahead of Health Net and Aetna in the rating.  

Newsweek identified its best customer service organizations based on an independent survey conducted during July and August of 2020.

“Kaiser Permanente has always been committed to the highest-quality service possible, and that continues as we serve our members, customers, and patients during this critical time in health care,” said Arthur M. Southam, MD, executive vice president of health plan operations. “We are extremely proud that our service and administrative teams are recognized for their expertise and dedication. The honor confirms what we’ve always known — our people are the best in the business.”

Newsweek is the latest company to honor Kaiser Permanente for high-quality service and accessibility. Earlier this year, NICE Satmetrix recognized Kaiser Permanente for the 10th year in a row as highest rated for customer experience and loyalty in the 2020 U.S. consumer Net Promoter Score® benchmarks study.

In its 2021 ratings, Newsweek recognized the nation’s best service companies in 160 categories. For more detail on the listings, visit Newsweek’s America’s Best Customer Service Companies 2021.