Newsweek names Kaiser Permanente as the nation’s best for customer service, competence, and accessibility.
According to a national survey, Kaiser Permanente’s health plans came out on top when it comes to customer assistance.
Newsweek magazine recently polled more than 25,000 consumers across the United States, asking which organizations they recommend in terms of quality of communications, professional competence, range of services, customer focus, and accessibility. According to Newsweek’s survey, Kaiser Permanente outdistanced the field in the health insurance category, scoring 8.52 (out of 10), finishing ahead of Health Net and Aetna in the rating.
Newsweek identified its best customer service organizations based on an independent survey conducted during July and August of 2020.
“Kaiser Permanente has always been committed to the highest-quality service possible, and that continues as we serve our members, customers, and patients during this critical time in health care,” said Arthur M. Southam, MD, executive vice president of health plan operations. “We are extremely proud that our service and administrative teams are recognized for their expertise and dedication. The honor confirms what we’ve always known — our people are the best in the business.”
Newsweek is the latest company to honor Kaiser Permanente for high-quality service and accessibility. Earlier this year, NICE Satmetrix recognized Kaiser Permanente for the 10th year in a row as highest rated for customer experience and loyalty in the 2020 U.S. consumer Net Promoter Score® benchmarks study.
In its 2021 ratings, Newsweek recognized the nation’s best service companies in 160 categories. For more detail on the listings, visit Newsweek’s America’s Best Customer Service Companies 2021.
A Kaiser Permanente physician thought he pinched a nerve during a tennis …
Our Medicare health plan earns the highest rating in Colorado from NCQA …
A breast center ultrasound technician at Kaiser Permanente truly empathizes …
Bettye Garrett’s personal doctor says her healthy perspective on life’s …
In August 2023, John Lynn collapsed at work. For the next year, he fought …
A lifelong educator seeks behavioral health care to manage repetitive worries, …
After a long period of loneliness and isolation, Roberta Maguire gets the …
Miriam Gutierrez was diagnosed with late-stage ovarian cancer at age 31. …
Kaiser Permanente celebrates doctors and nurse practitioners recognized …
Connecting through a shared heritage gives one therapist a unique perspective …
With the support of his health care team and nurse navigator, musician …
The new Pueblo North Medical Offices will replace the existing facility …
After a life-threatening series of heart attacks at age 57, Bunnell Fockler …
Donna Budway received prompt surgery followed by chemotherapy. She credits …
A basketball coach’s remarkable story of undergoing brain tumor surgery …
Support from a dedicated care team helps Tiffany Anonye breastfeed her …
A mother and daughter share a special bond after undergoing tonsillectomies …
Ed Dalmasso needed an aortic valve replacement. His care team provided …
Harold Newman had advanced prostate cancer. Genetic testing helped expand …
Readers of The Olympian voted their Kaiser Permanente location as the best …
5280 Magazine named 332 Kaiser Permanente physicians to its annual Top …
A Southern California program, powered by our connected care model, is …
Our safe, high-quality, compassionate care landed us on Newsweek’s America’s …
When a newborn was diagnosed with meningitis, a life-threatening infection …
Chris Hogan faced kidney cancer and prostate cancer at the same time. He …
A young father is enjoying “bonus time” with his kids thanks to new targeted …
Patients like Carol Pitman are living longer thanks to advances in lung …
Meet the winners of our 2023 David Lawrence Community Service Award. Their …
All 39 of our participating hospitals receive top marks again for welcoming …
Fair360 names Kaiser Permanente to its Top 50 Hall of Fame for the seventh …
Patients with amyotrophic lateral sclerosis, also called Lou Gehrig’s disease, …
One in 5 people experience depression, anxiety, or other mental health …
It’s easy to put off recommended health screenings, and sometimes even …
Black Americans experience worse health outcomes compared to other populations …
Greg A. Adams, chair and chief executive officer of Kaiser Permanente, …
Lynch syndrome is a gene mutation that increases colon cancer risk. Learn …
Virtual cardiac rehab helped Mike Kelly heal at home after a life-threatening …
Kaiser Permanente’s award-winning nurses transform patient care and improve …
A healthy life after cancer is possible. Learn how Kaiser Permanente helps …
Kaiser Permanente is the top health insurer in the nation for affordability, …
Kaiser Permanente excels in preventing, detecting, and treating kidney …
For Sam Beeson, having a midwife at her side during her pregnancy helped …
Early detection of the disease, before it becomes advanced, will increase …
Screening for colorectal cancer is recommended for most people starting …
Care teams at Kaiser Permanente Fontana Medical Center helped Phillip Crawford …
Gabriel Abarca had no hope for his future. Then the team at Kaiser Permanente …
Innovative surgical recovery program helps breast cancer patients safely …
People with diabetes are more likely to have heart disease.
The Kaiser Permanente South Sacramento Medical Center becomes our 11th …
Kaiser Permanente’s Patient Advisory Councils help us create exceptional …
Following a COVID-19-related hospital stay, Robert DeLeon took charge of …
Members experiencing a low risk pregnancy have the option of having their …
Kaiser Permanente receives 5 out of 5 stars for overall quality of care …
Kaiser Permanente’s commercial and Medicare health plans are rated either …
A new care option offers a mix of in-person and virtual visits, supported …
Greg A. Adams; Maria Ansari, MD, FACC; and Ramin Davidoff, MD, have been …
From diagnosis to recovery, David Parsons, MD, shares how screening, treatment …
As a lifelong nonsmoker, Mariann Stephens was shocked to learn she had …
A team of specialists treats an expecting mother’s cancer while keeping …
A child and adolescent psychiatrist shares tips on supporting your child …
Joy Short, a Kaiser Permanente member and employee, turned her breast cancer …
The prestigious Magnet® designation affirms the compassion, dedication, …
Members give video visits high marks — and with a few simple tips, you …
Our health plans are again rated among the nation’s best for overall treatment …
Research and clinical trials play a vital role in advancing cancer treatment …
Kaiser Permanente is at the forefront of cervical cancer research. Find …
After a diagnosis for a rare type of blood cancer, Marla Marriott got high-qua …
The Kaiser Permanente Southern California 2022 Community Health Snapshot …
Kaiser Permanente Panorama City Medical Center achieves coveted Magnet® …
Learn how lifestyle medicine is part of cancer care at Kaiser Permanente.
Fay Gordon's breast cancer was caught in the early stages thanks to genetic …
Tarayn Fairlie, MD, a pediatrician and lactation consultant, helps separate …
Michael West shares his incredible journey from diagnosis to treatment …
Many people with cancer experience depression and anxiety. Mental health …
Our members are more likely to feed their babies breast milk. And they’re …
Kaiser Permanente Los Angeles Medical Center’s Bridge Program has become …
Doctor and mother of 3 Susan Brim received top-notch care after her lung …
Carter Shaver from Portland, Oregon, shares his optimistic smile after …
Thanks to personalized care from a team of skilled doctors, Christina McAmis …
The Achievable Foundation recognized Kaiser Permanente for its work to …
Kaiser Permanente member Debbie Hoisch encourages people to know the warning …
Peer mentoring program matches new cancer patients with others who’ve gone …
Kaiser Permanente Baldwin Park Medical Center achieves Magnet status, the …
As a nonsmoker, Betty Schuldt’s stage 4 lung cancer diagnosis was surprising, …
Kaiser Permanente Moanalua Medical Center recognized by the Women’s Choice …
Kaiser Permanente offers many high-quality, convenient options to help …
Kaiser Permanente Hawaii recognized exemplary community volunteers with …
Treatment for bipolar disorder and opiate addiction helps a Kaiser Permanente …
Kaiser Permanente is recognized for consistently high-quality patient care, …
Organizations that receive this recognition improve communities, build …
A member’s cancer journey, which took her from patient to employee, reflects …
From avid snowboarder to chronically ill patient. How Kaiser Permanente …
After a traumatic boating accident, Gabriela Curiel was airlifted to the …
A multidisciplinary care team acted fast to help save the life of a Kaiser …
Valerie Dionne wins our 2023 George Halvorson Community Health Leadership …
Kaiser Permanente Ontario Medical Center achieves Magnet® status, the highest …
When a Kaiser Permanente member discovered she had an irregular heartbeat …
A Southern California member with Parkinson’s disease underwent deep brain …
California’s Department of Health Care Services rates our Medi-Cal plans …
Kaiser Permanente in Hawaii leads the state in 60 care quality measures. …