September 23, 2022

Highest-rated everywhere we serve

Our health plans are again rated among the nation’s best for overall treatment, prevention, and patient experience by the National Committee for Quality Assurance.

Out of more than 1,000 health plans available to people nationwide, only 6 received 5 stars — the highest rating. And 4 of the 6 were Kaiser Permanente plans.

Across our nation, no one outperforms Kaiser Permanente when it comes to providing expert, coordinated care and outstanding service.

In the 2022 National Committee for Quality Assurance’s annual report, released in September, our private (commercial) and Medicare plans were rated higher or tied for highest in every geographic region we serve.

More 5-star plans than any organization

For 2022, NCQA evaluated more than 1,000 health plans, including Medicare, Medicaid, and commercial plans. Each plan was given a 1- to 5-star rating, with 5 being the best.

Only 6 health plans in the country received a 5-star rating, and 4 of the 6 were Kaiser Permanente plans: Kaiser Permanente’s Medicare plan in Colorado, and our commercial, Medicare, and Medicaid plans in the Mid-Atlantic States.

For the seventh ratings cycle in a row, we have more 5-star plans than any health care organization in the nation. No Kaiser Permanente health plan was rated lower than 4 stars.

“We’re proud to once again be recognized as a leader in health care quality,” said Andrew Bindman, MD, executive vice president and chief medical officer for Kaiser Permanente. “Our emphasis on prevention and screening keeps our members healthy and the access we provide to superb primary and specialty care offers the best opportunity to recover when they do get sick.”

High-quality care our members deserve

NCQA is a private, nonprofit organization that works to improve health care quality. NCQA ratings are based on a number of measures that assess how each plan performs when it comes to treatment, prevention, and patient experience.

“The NCQA ratings reflect the exceptional care provided by our highly skilled doctors, nurses, clinicians, and all members of our care teams,” said Nancy Gin, MD, executive vice president and chief quality officer for The Permanente Federation, the national umbrella organization for the more than 23,000 physicians who provide care to Kaiser Permanente’s members. “Our care teams collaborate in critical decisions that deliver on KP’s promise of high-quality care that puts the patient at the center of everything we do.”

NCQA primarily used the 2021 Healthcare Effectiveness Data and Information Set, or HEDIS®, to establish its ratings. HEDIS is the most widely used performance measurement tool in health care.

Learn more about NCQA’s ratings and methodology and the other awards and recognition we repeatedly earn for being a great place to get care.