September 17, 2021

Top-rated Medicare and Medicaid health plan in Hawaii

Kaiser Permanente in Hawaii leads the market in NCQA ratings based on patient experience and treatment outcomes.

Contact: Laura M. Lott
808-343-2406 (mobile)

HONOLULU — Kaiser Permanente plans are among the highest rated health plans in Hawaii, according to the annual ratings from the National Committee for Quality Assurance, a leading independent health care quality assurance organization. The NCQA Health Plan Ratings 2021 for commercial, Medicare, and Medicaid plans are a 5-star rating system based on patient experience, treatment outcomes, and prevention efforts. They are designed to provide valuable information to help consumers choose their health plan during year-end open enrollment.

Kaiser Permanente’s Medicare, Medicaid, and commercial (private) plans each received 4.5 stars out of 5, with Medicare and Medicaid plans receiving the highest score in Hawaii. 2021 is the 17th year in a row that Kaiser Permanente’s Medicare and Medicaid plans were recognized as the highest performing plan in Hawaii. With more than 1,000 health plans rated nationally, Kaiser Permanente Hawaii falls into the top 11% of plans receiving a 4.5- or 5-star rating. 

“Providing excellent treatment, preventive care, and patient experiences are top priorities at Kaiser Permanente, where everything we do is centered around our members,” said Greg Christian, Hawaii Market president, Kaiser Foundation Health Plan and Hospitals. “NCQA’s annual ratings provide consumers with the tools to choose quality health plans in their region, and we’re proud to receive consistently high ratings that place us among the top health plans in the nation.”

NCQA’s Health Plan Ratings 2021 are based on combined scores of Healthcare Effectiveness Data and Information Set (known as HEDIS), the Consumer Assessment of Healthcare Providers and Systems (known as CAHPS), and NCQA Accreditation standard scores. The NCQA ratings methodology classifies plans into scores from 1 to 5 stars in 0.5 increments based on consumer experience, preventive measures, and treatment outcomes, in a system similar to the Centers for Medicare and Medicaid Services’ 5-Star Quality Rating System. Complete results are available at

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve approximately 12.5 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health.