February 21, 2023

Top marks for customer satisfaction

Kaiser Permanente named Insure.com’s 2023 Best Health Insurance Company.

Contact: Laura M. Lott
808-343-2406 (mobile)

HONOLULU — Kaiser Permanente scored as the top health insurer for customer satisfaction. Insure.com also rated Kaiser Permanente highest in the country among health insurers for ease of service and policy offerings, and also rated the organization most likely to be recommended and most trustworthy.

In Hawaii, Kaiser Permanente serves over 267,000 members and operates 1 hospital and 20 medical offices and clinics.

“Our dedicated physicians and nurses, and all of our employees make it possible to provide exceptional care to our patients,” said Greg Christian, Hawaii market president, Kaiser Foundation Health Plan and Hospitals. “We are grateful for this recognition and the trust our patients place in us.”

In releasing the results, Insure.com editors gathered rate data and looked at health insurers’ best financial stability scores and National Committee for Quality Assurance ratings. These evaluate health plans on member satisfaction, among other factors.

Insure.com surveyed members to gauge each health plan’s level of customer experience and its policy offerings. Insure.com also asked customers if they trusted their insurer, whether they planned to renew their current policies, and what they thought about their insurance company’s digital experience.

According to Insure.com’s analysis, Kaiser Permanente was the top health insurer in the country followed by UnitedHealthcare, Aetna, and Anthem.

Please visit Insure.com for more information regarding its 2023 Best Health Insurance Companies list.

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 12.6 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical, research, health education, and the support of community health.