May 24, 2018

Kaiser Permanente pharmacy program honored for excellence in quality

HONOLULU — The Pharmacy Quality Alliance, a nonprofit organization focused on improving the quality of medication used in health care, named Kaiser Permanente one of nine recipients of the 2018 Excellence in Quality Awards. The award recognizes health plans with the highest level of achievement in performance and medication use quality. This is the third time Kaiser Permanente Hawaii’s pharmacy program has received the PQA Excellence in Quality Award, representing the top 0.3 percent of 2,692 eligible Medicare Advantage Part D plans.

Recipients of PQA’s Excellence in Quality Awards must achieve an overall summary rating of at least 4.5 out of a possible 5 stars in the Centers for Medicare and Medicaid Services Medicare Part D Star Ratings program. Additionally, eligible awardees must receive the highest rating of 5 stars on all four PQA-endorsed measures used in the medication quality component of CMS’ Star Ratings program. The pharmacy-related measures include drug plan customer service, member complaints and changes in the drug plan’s performance, member experience with the drug plan, and drug safety and accuracy of drug pricing.

“Medication safety and management is a top priority in our integrated care model, which focuses on the total health of our members,” said Ross Takara, RPh, PharmD, BCACP, senior director, pharmacy department at Kaiser Permanente Hawaii. “We’re honored to receive recognition from the pharmacy industry’s leading quality measurement organization, which speaks to the exceptional care and service delivered by our compassionate and driven pharmacists, health care providers and staff.”

About Pharmacy Quality Alliance

The Pharmacy Quality Alliance (PQA) is a non-profit organization committed to optimizing health by advancing the quality of medication use. PQA, a recognized leader in quality measure development, is dedicated to improving the safe and appropriate use of medications, researching the impact of quality measurement, and providing education on quality-based healthcare. Established in 2006, PQA is a transparent, consensus-based, multi-stakeholder organization representing over 230 member organizations including healthcare payers, health plans, community pharmacies, physician providers, life sciences organizations, state and federal government agencies, academic institutions, standard setting/accreditation organizations, health information technology (HIT) partners, and other stakeholders interested in improving the quality of the medication-use system. For more information, please visit

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve more than 12.2 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health.