March 26, 2020

Visitor policy change in wake of COVID-19

Kaiser Permanente in Hawaii restricts visits to Moanalua Medical Center.

Contact: Laura M. Lott
808-343-2406 (mobile)

HONOLULU — For the health and safety of our patients, physicians, and staff, and in accordance with recent guidelines from the state of Hawaii, Kaiser Permanente is canceling visitation at Moanalua Medical Center effective immediately.

Exceptions to this new policy will be made for family members in the following situations:

  • Labor and Delivery and Postpartum — one visitor or birthing partner per patient
  • Pediatrics, PICU, NICU — one visitor per patient
  • Hospice/End of Life — one visitor per patient
  • Members traveling from neighbor islands may bring a caregiver with them

Individuals who have a cough or cold, or who are sick should not visit or accompany patients to the facility. Anyone 14 years old or younger who is not a patient will not be permitted to visit patients at this time.

Kaiser Permanente is committed to protecting our patients and staff and reducing the spread of COVID-19 in our community. We are expanding telehealth and virtual visits so patients can stay home and still get great care. We are encouraging the use of our mail-order pharmacy service to help our members avoid unnecessary outings. Most prescriptions can be refilled online at and delivered within 7 business days.

To ensure we have capacity and equipment to care for more critically ill COVID-19 patients, Kaiser Permanente is temporarily postponing nonurgent surgeries and procedures. All patients whose surgeries or procedures are postponed or rescheduled will be contacted directly by Kaiser Permanente.

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve more than 12.2 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health.