May 26, 2020

Commercial and Medicare plans get highest rating

Kaiser Permanente Southern California plans receive highest accreditation on the NCQA’s Health Plan Report Cards.

The National Committee for Quality Assurance, which issues report cards to health care organizations based on measurement, transparency, and accountability, has awarded Kaiser Permanente Southern California with its highest accreditation status of Excellent. The Excellent accreditation status is earned by organizations that meet or exceed NCQA’s requirements around member experience, quality improvement, and ability to provide excellent clinical care.

The 3-year accreditation follows a rigorous and extensive survey of the health care organization’s Commercial and Medicare Operations in Southern California, where Kaiser Permanente operates in Los Angeles, Orange, San Bernardino, Riverside, Ventura, San Diego, and Kern counties.

“Our medical teams go above and beyond to care for the health and well-being of our 4.6 million members in Southern California by delivering high-quality, affordable, and compassionate care day in and day out, year after year,” said Julie Miller-Phipps, regional president for Kaiser Permanente of Southern California. “This is a testament to the dedication and commitment of each and every one of us at Kaiser Permanente. We know people have choices when it comes to their health care needs, and Kaiser Permanente is proud to have earned the trust of millions of residents across this region who depend on us for their health care needs.”

“Our physicians and care teams have a strong and unrelenting commitment to medical excellence,” said Edward M. Ellison, MD, executive medical director for the Southern California Permanente Medical Group. “The NCQA designation reflects the expertise, dedication, and focus of our physicians and health care professionals to delivering excellent, person-centered care each and every day designed around our patients’ medical and health needs.” 

About NCQA

NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s website ( contains information to help consumers, employers and others make more-informed health care choices. NCQA can be found online at, on Twitter @ncqa, on Facebook at and on LinkedIn at

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 12.4 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health.