September 1, 2021

Highest-rated health plan in the nation

2020 eValue8™ survey results published by the Washington Health Alliance named Kaiser Permanente’s HMO plan as the top scoring health plan overall in the nation.

Contact: Linnae Riesen

SEATTLE – Kaiser Permanente’s commercial HMO in Washington is the highest-scoring health plan in the nation in the latest eValue8 survey. According to the assessment, Kaiser Permanente’s HMO plan not only received the highest score nationwide, but also scored number 1 in 2 specific categories:

  • Helping members manage acute conditions
  • Helping members manage chronic conditions

Kaiser Permanente also received the highest score for its PPO plan in Washington, in provider measurement and management. Both the HMO and PPO plans also scored well in the delivery of culturally sensitive care and engaging in both national and regional efforts to improve care options.

“During a challenging year, the dedicated people of Kaiser Permanente worked tirelessly to provide highly effective and affordable care in Washington state,” said Susan Mullaney, regional president of Kaiser Foundation Health Plan of Washington. “While we see this every day in our clinics, we’re proud that the 2020 eValue8 survey recognizes the hard work our staff delivers for our members at Kaiser Permanente in Washington.”

The eValue8 results underscore the importance that Kaiser Permanente’s unique care and coverage model has on patient experience and outcomes. Kaiser Permanente offers members a single integrated health model to meet their health care needs. Primary and specialty care, pharmacy, and labs are usually all under one roof to help make care more convenient. Care is driven by value and effectiveness, not fee for service, and research and continuous innovation mean patients get excellent care.

“At Kaiser Permanente in Washington our clinicians work collaboratively to practice Permanente Medicine, which is focused on providing the best possible outcome for every patient, every time,” said Paul Minardi, MD, president and executive medical director of the Washington Permanente Medical Group. “The results of this survey validate that our care is compassionate, integrated, and patient centered — and why more people in Washington deserve to experience Permanente Medicine.” 

About eValue8

eValue8™ is a resource of the National Alliance of Healthcare Purchaser Coalitions that assesses health plan performance and highlights key areas of improvement as well as areas of excellence. Performance reports allow participants to evaluate health plans on a local, regional and national level. Plans and purchasers receive objective scores enabling comparison of plans against regional and national benchmarks and a roadmap for improvement. Plans learn what they need to do to align their strategies with purchaser expectations to maximize the value of the healthcare investment and ultimately improve health and quality of care.

About Kaiser Permanente

Kaiser Permanente and Kaiser Foundation Health Plan of Washington are committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve approximately 12.5 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health.