The creation of Kaiser Permanente itself was an act of innovation — bringing together care and coverage with a focus on prevention and evidence-based, affordable care that improves health.

Since our founding, we’ve continued to improve how we deliver care.

We lead the way in using technology responsibly to support and improve care and service.

Responsible use of AI

We carefully use artificial intelligence to help improve care and member experiences.

For example, our doctors use an AI-powered clinical documentation tool. The tool summarizes medical conversations and drafts clinical notes. When doctors use the tool, they can spend more time focusing on their patients.

At the same time, we’re clear about the role AI should play in care. AI doesn’t make medical decisions at Kaiser Permanente. Our doctors and care teams do.

Our approach to responsible AI puts people at the center of decision-making. We start with a care need or operational need and only use AI when it can help in a safe, effective, and equitable way.

Artificial intelligence is already delivering improvements in many areas of our lives, and health care is no exception. Our responsible AI approach ensures that before we introduce any AI tool, we review it closely for privacy, safety, reliability, usefulness, compliance, and trust. We’re committed to responsibly assessing any new technology, including AI, to ensure that it helps advance our core mission of delivering high-quality, affordable health care services.

We also believe the benefits of AI should extend across health care. Smaller hospitals, rural clinicians, and community clinics often struggle to maintain basic IT infrastructure. They don’t have the resources to put expensive technologies in place.

We’re working with policymakers, regulators, and health care leaders to support a higher standard of care by making AI tools more accessible.

Using technology to improve access to care

We offer our members choices and convenient options for accessing care with Kaiser Permanente. They can connect with their care team in person, by phone, by video, and through secure messaging.

All of these options are connected to our industry-leading electronic health record system. This allows our clinicians to see each patient’s medical history and helps ensure care is coordinated, no matter how someone connects.

In 2025, members had more than 23.3 million scheduled phone and video visits. We also expanded our mail-order pharmacy services to meet growing demand. We filled an average of 134,000 prescriptions by mail each day.

We continue to invest in new technology, equipment, and care facilities to improve access and make care more convenient.

Improving health through research

We conduct research at our 8 regional research centers and the Kaiser Permanente Bernard J. Tyson School of Medicine®. Our goal is to improve care, service, and the health of our members and communities.

Our research is closely connected to our clinical practices. It draws on data from millions of members who have received care over many years. This real-world data helps us better understand how well diagnostic tests and treatments work, and it helps us identify potential safety risks. It also allows us to confirm whether findings from smaller studies apply to a broader population.

For example, a recent Kaiser Permanente study provided evidence to support updated colorectal cancer screening guidelines from the U.S. Preventive Services Task Force. The guidelines now recommend that screening begin at age 45 instead of 50.

The study, published in JAMA, shows that expanding screening to people age 45 to 49 improves colorectal cancer outcomes.

All data shown in this report is as of December 31, 2025.