Need urgent care in Florida? Michigan? Alaska? Here are 2 ways we’ve made it easier for members to get quality, connected care when, where, and how they want it.
“I’ve always wanted to get care for a random rash while on vacation,” said no one, ever. And yet, when venturing away from home, travelers have been known to pick up more than souvenirs.
Whether road-tripping with family or visiting friends who’ve moved away, Kaiser Permanente members are covered for urgent and emergency care.
Here are 2 ways we recently made it even easier and more convenient for our members to get care across the nation.
Since the launch of Get Care Now on kp.org and the mobile app, our members have had 24/7 access to care from Kaiser Permanente health care professionals online or by phone in every state where Kaiser Permanente operates.
Now, our members can get virtual care from Kaiser Permanente across the United States. That’s because Kaiser Permanente now has clinicians who are licensed to deliver care in states where we do not operate.
“Get Care Now keeps our traveling members connected to their Kaiser Permanente care teams,” said Khang Nguyen, MD, assistant executive medical director, Care Transformation, Southern California Permanente Medical Group. “Our clinicians can access the patient’s entire medical history, ensuring our members get high-quality, personalized care wherever they go.”
Injured or sick while traveling? Not in a state where Kaiser Permanente operates? For in-person care while away from home, members can go to any urgent or emergency care facility and file for reimbursement later.
But Kaiser Permanente wanted to make the experience easier. Effective August 1, 2022, Kaiser Permanente members with HMO (health maintenance organization) or EPO (exclusive provider organization) plans can visit a Cigna PPO* (preferred provider organization) Network provider for urgent or emergency care outside Kaiser Permanente states without paying on-site.
Through this new collaboration, eligible members get the care they need and receive a bill later for their regular copay or other cost share.
“This new collaboration gives our members another option to get the high-quality care they need, wherever they are,” said Arthur Southam, MD, executive vice president of health plan operations for Kaiser Permanente. “It gives them greater confidence that if they get sick or are injured while away from home, they will have access to great care.”
If it’s more convenient, members can still opt to go to any urgent or emergency care facility while traveling and submit a claim to Kaiser Permanente for reimbursement.
Visit kp.org/travel to learn more about our members’ easy, convenient options to get care when, where, and how they want it.