Medical Financial Assistance Program

Having trouble paying for your Kaiser Permanente medical and pharmacy expenses?

Kaiser Foundation Hospitals and Kaiser Foundation Health Plans, collectively referred to as Kaiser Permanente, are committed to providing programs that facilitate access to care for vulnerable populations. This commitment includes providing financial assistance to qualified low-income, uninsured, and underinsured patients when the ability to pay for services is a barrier to accessing emergency and medically necessary care. Patients must meet the eligibility requirements below to qualify.

What’s new?

Starting in October 2021, new Medical Financial Assistance award amounts may be lower than those you’ve received in the past. Patients with household incomes between 201% to 300% of 2021 federal poverty levels who reapply may receive a 50% award instead of the current 100% award on eligible medical and outpatient pharmacy costs. Households with lower incomes may qualify to continue receiving 100% awards. See the chart below to find out where your income falls in the new guidelines.

Please note: There’s no change to financial help you may be getting now. Changes will go into effect for applications received starting October 2021. If you receive a 50% award, you are expected to pay the remaining outpatient pharmacy balance at point of sale or when ordering by mail. All Medicare patients approved for MFA will continue to receive a temporary 100% award for pharmacy until further notice.

Award amounts will be based on your gross household income (before taxes) as a percentage of the 2021 federal poverty level:

  • 100% of your share of eligible costs for households with incomes at or below 200% of the federal poverty level
  • 50% of your share of eligible costs for households with incomes between 201% and 300% of the federal poverty level

Household/family size

Income at or below 200%

Income between 201% and 300%


Up to $25,760

$25,761 to $38,640


Up to $34,840

$34,841 to $52,260


Up to $43,920

$43,921 to $65,880


Up to $53,000

$53,001 to $79,500


Up to $62,080

$62,081 to $93,120


Up to $71,160

$71,161 to $106,740

Visit to find the guidelines for larger households.

Past MFA award recipients aren’t guaranteed future awards. Kaiser Permanente reserves the right to change the terms and conditions of the MFA program at any time. An MFA award is not a covered benefit and does not change the services covered or cost-sharing owed under your plan.

Who is eligible for Financial Assistance and what are the requirements?

The Medical Financial Assistance (MFA) program helps low-income, uninsured, and underinsured patients who need help paying for all or part of their medical care received from Kaiser Permanente and Kaiser Permanente network providers. Patients are eligible for financial assistance when their family income is at or below 300% of the Federal Poverty Guidelines (FPG). Patients should consult with a counselor to determine eligibility and for assistance applying. Patients who have experienced unusually high medical expenses may be eligible for the program, regardless of household income. Refer to the MFA Policy for a complete description of the program eligibility requirements.

What does the program cover?

The MFA program covers emergency and medically necessary health care services, pharmacy services and products, and medical supplies provided at Kaiser Permanente facilities (e.g., hospitals, medical centers, and medical offices), at Kaiser Permanente outpatient pharmacies, or by Kaiser Permanente providers. Services that are not considered emergent or medically necessary as determined by a Kaiser Permanente provider include, but are not limited to cosmetic surgery or services, infertility treatments, retail medical supplies, surrogacy services, and services related to third party liability, or workers’ compensation cases. Refer to the MFA Policy for a complete list of eligible and ineligible services.

How can I get program information?

Copies of the MFA policy, application forms, instructions, and plain language summaries (e.g., policy summaries or program brochures) are available to the general public, without charge, from Kaiser Permanente's website, by email, in person, by telephone, or by U.S. postal mail.

Download program information: Electronic copies of program information are available:

Medical Financial Assistance Policy
Program Summary
Program Application

Request program information electronically: Electronic copies of program information are available by email upon request. Call 1-866-899-6018 to request electronic copies. When calling, please be prepared when to provide an email address to receive the requested information.

Obtain program information in person: Financial Counselors are available Monday thru Friday from 10 a.m. to 10 p.m. and Saturday through Sunday from 8 a.m. to 6 p.m. at the Patient Registration Department in each Kaiser Permanente medical office listed below to provide program information and to quickly determine MFA eligibility.

Aurora Centerpoint

14701 E. Exposition Ave.
Aurora, CO 80012

Lakewood Medical Offices
18383 W. Alameda Ave.
Lakewood, CO 80226

Lone Tree Medical Offices
10240 Park Meadows Drive
Lone Tree, CO 80124

Request program information by telephone: Counselors are available by telephone to provide information, determine MFA eligibility, and assist a patient to apply for MFA. Counselors can be reached at: 303-338-3555, or 1-866-899-6018, or TTY: 1-800-659-2656; Monday through Friday, 9 a.m. to 4 p.m. Mountain time.

Request program information by U.S. postal mail: A patient can request program information by mail:

Kaiser Permanente
Attention: Medical Financial Assistance Department
P.O. Box 378066
Denver, Colorado 80237

How do I apply?

A patient can apply for the MFA program, during or following the care received from Kaiser Permanente, in several ways including in person with a counselor, or by submitting a complete paper application.

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Apply online

  • Before starting the online application process, be prepared to provide all the information listed on the MFA application
  • To begin your application, please fill out and submit the form below. Once submitted, you will receive instructions via email on how to complete your application. 

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Meet with a financial counselor

Schedule an appointment with a financial counselor at one of our designated facilities, Monday through Friday, 8 a.m. to 5 p.m. Mountain time.

Be prepared to provide all the information listed on the MFA application.

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Call us

Call us at 1-303-338-3555 (TTY 711), Monday through Friday, 9 a.m. to 3 p.m. Mountain time.

Be prepared to provide the information listed on the MFA application.

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Mail it

  • Complete the MFA application.
  • Mail your completed application to:

    Kaiser Permanente MFA Program
    2500 S. Havana Street
    Aurora, CO 80014 
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Fax it

  • Complete the MFA application.
  • Fax your completed application to 1-855-300-3684.
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Drop it off

  • Complete the MFA application.
  • Drop off your completed application at:

    Kaiser Permanente MFA Program
    2500 S. Havana Street
    Aurora, CO 80014 

Kaiser Permanente will review submitted applications when they are complete and will determine eligibility according to the Kaiser Permanente Medical Financial Assistance Policy. Incomplete applications may result in a delay in processing or denial of your MFA application; Kaiser Permanente will notify applicants and provide an opportunity to send in the missing documentation or information, by the required deadline.

Amounts Generally Billed (AGB)

Amounts Generally Billed apply to eligible hospital services rendered at a Kaiser Foundation Hospital only and do not apply to services provided by the Colorado Region.

Is language assistance available?

Interpreters are available to you at no cost. The medical financial assistance application, policy, and policy summary may be available in your language. For more information, call 1-866-899-6018 (TTY: 1-800-659-2656).

Other beneficial programs and resources

If you don’t have health care coverage and would like more information, call us at 1-800-479-5764 (TTY 711) Monday through Friday between 9 a.m. and 5 p.m. to learn more about your coverage options.

We’re here to support you however we can. If you need help with essentials like housing, childcare, or food, Thrive Local Connections can help connect you to resources in your community. Call 1-800-443-6328 (TTY 711), Monday through Friday between 8 a.m. and 5 p.m.

Need help?

For help or questions about the Medical Financial Assistance application process or other questions, please call 1-866-899-6018 (TTY: 1-800-659-2656), or speak to a financial counselor or patient registration associate, in the patient registration department at your local Kaiser Permanente medical office.