Amid the devastation and trauma caused by the wildfires in Los Angeles County, Kaiser Permanente has moved quickly to ensure that our members, workforce, and communities have had continued access to exceptional care, even when our facilities and people were affected. We also have acted swiftly to help meet the immediate needs of people directly affected by the wildfires in the communities we serve.
Currently, all Kaiser Permanente facilities are open and operating on normal schedules. Our virtual care options, including phone and video, are also available 24/7.
The latest updates and member information are available on kp.org. You’ll find information about how to get same-day assistance in refilling prescriptions, getting new eyeglasses or contacts, and replacing lost medical equipment, as well as information on our Medical Financial Assistance program. Members can call our Member Services Contact Center 24/7 (except on holidays) or find your local Member Services location. If you need to change your address on file with Kaiser Permanente, visit kp.org to learn how.
Kaiser Permanente is offering clinical care and supplies at evacuation centers, partnering in community support initiatives, volunteering in areas of need, and contributing financially to organizations that provide direct relief to impacted communities and first responders.
Our facilities transformed to serve first responders and community members: Initially, Kaiser Permanente Walnut Center was converted into a place of respite for first responders, evacuees, and others helping at the evacuation centers. Food, snacks, computer and meeting rooms, and playrooms for kids and teens offered a welcome break to those in need.
Beginning January 27, in partnership with California Voluntary Organizations Activating in Disasters and the Emergency Network Los Angeles, Walnut Center has now transitioned into a Wildfire Resource Hub that is open to all residents of the areas affected by the fires. Over 20 nonprofit organizations are available to provide financial assistance, recovery resources, food, crisis counseling, prescription glasses, air purifiers, and other supplies through Saturday, February 1, 2025. People can also register for long-term recovery case management at this site.
We deeply appreciate the many community-based organizations that excel at leading communities through crisis. In support of affected residents and first responders, Kaiser Permanente moved quickly to make the following donations:
We also have extensive grants, loans, and resources to support Kaiser Permanente employees and physicians who were directly affected by the fires.
And, we are proud to be the presenting sponsor of FireAid, a benefit concert on January 30 dedicated to supporting our communities. All sponsorship, donation, and ticket proceeds will be invested directly into helping rebuild and renew impacted communities.
Disasters of this magnitude can have short-term and long-term effects on everyone involved. We are currently focused on responding to the immediate needs of those affected by the wildfires in Los Angeles County. We also know there will be a need to support long-term recovery.
Kaiser Permanente is committed to working with city and county leaders and partners and our members to help our greater Los Angeles community recover and heal.
For 80 years, Kaiser Permanente has been at the heart of building healthier communities. Together, we will come back better than ever and rebuild a stronger, healthier Southern California.