Getting care while traveling made easier

Traveling for work or fun? Have you thought about how you’ll get emergency or urgent health care if you need it during your trip? Probably not. Kaiser Permanente’s collaboration with Cigna Healthcare has eased that concern for many members.

Our members who are away from home can access the Cigna Healthcare® PPO Network, or preferred provider organization network of physicians and providers, should they need emergency or urgent care during their travels.

“This option gives members greater peace of mind and a better experience,” said Brandon Cuevas, executive vice president, National Health Plan, Kaiser Permanente. “Along with 24/7 virtual care from Kaiser Permanente, members can feel confident about how to get high-quality care if they get sick or are injured away from home.”

More ways to get care

Phone, video, chat, or in-person. Our members have many ways to get care when and how they need it. With Get Care Now on kp.org, members have 24/7 access to care from Kaiser Permanente health professionals.

For in-person care while away from home, Kaiser Permanente members are covered for urgent and emergency care, anywhere.

Using Cigna Healthcare’s U.S. provider network makes getting that care easier and more convenient.

As part of this improved experience with Cigna Healthcare, members with Kaiser Permanente HMO or EPO (exclusive provider organization) plans won’t pay up front. They won’t have to file a claim for reimbursement. They will only be responsible for their regular copay.

And as always, members can go to any urgent or emergency care facility while traveling and submit a claim to Kaiser Permanente for reimbursement later.

Learn more about how to get urgent or emergency care away from home.

Helpful tips before traveling

Whether you travel often or once a year, check this list. Taking these simple steps will make it even easier to get care if you need it on your next trip.

• Register on kp.org to see your health information online and email your Kaiser Permanente doctor’s office with nonurgent questions anytime.
• Get our Kaiser Permanente app to stay connected when you’re on the go and for quick access to your digital ID card. You can also order a new or replacement card (sign in required) before you travel.
• Save the Away from Home Travel Line phone number, 951-268-3900 (TTY 711), to your mobile device for travel support anytime, anywhere.
• See your doctor (sign in required) if you need to manage a condition during your trip.
• Refill your eligible prescriptions (sign in required), including contact lenses, to have enough while you’re away. Be sure to request refills at least 1 or 2 weeks before your trip so there’s time to process your request.
• If you travel by plane, keep your prescription medications with you in your carry-on baggage.
• Make sure you understand what services are covered while you travel. Call the Away from Home Travel Line if you have any questions.

Visit kp.org/travel to learn more.