HONOLULU — Marie-Aline Zappia-Kuzmack, RN, MSN, is the new chief administrative officer at Kaiser Permanente Hawaii. Zappia-Kuzmack will partner with John Yang, MD, in overseeing medical group operations for more than 256,000 Kaiser Permanente members receiving care at the Kaiser Permanente Moanalua Medical Center in Honolulu and 21 medical offices and clinic locations on Oahu, Maui, Hawaii, and Kauai.
Zappia-Kuzmack started her career at Kaiser Permanente 13 years ago as the assistant department administrator at the Kaiser Permanente Barranca Medical Offices in Irvine, California. Shortly thereafter, she became department administrator for both the Kaiser Permanente Lakeview Medical Offices and the Kaiser Permanente Santa Ana Medical Offices — 2 large, complex medical facilities in Santa Ana, California, that offer primary care, nurse clinics, specialty and after-hours care, and infusion services.
Later, Zappia-Kuzmack was named assistant medical group administrator for primary care at the Kaiser Permanente medical centers in Anaheim and Irvine, California. In this role she partnered with leaders, physicians, and staff to systematically examine and innovate practices to meet patient expectations for quality, access, and service. She promoted integration and close collaboration among various disciplines to align goals and provide continuity and consistency in service and care to all members.
Most recently, Zappia-Kuzmack was the chief administrative officer for Kaiser Permanente in San Diego. There, she partnered with the area medical director to serve 650,000 members while overseeing 1,400 physicians across 2 hospitals and 17 medical office buildings. In addition to her commitment to quality, access, and service, Zappia-Kuzmack is passionate about connecting with the member experience, building long-lasting relationships, and partnering with physicians, other caregivers, and staff who are dedicated to providing high-quality care and exceptional service.
“We are fortunate to welcome Marie to the Kaiser Permanente Hawaii ohana,” said John Yang, MD, president and medical director for the Hawaii Permanente Medical Group. “She brings with her extensive experience and is dedicated to ensuring our members receive high-quality care in an evidence-based and patient-centered manner.”
Prior to Kaiser Permanente, Zappia-Kuzmack was an executive director for ancillary services, and she has significant experience in both ambulatory and hospital operations. She has been a registered nurse for more than 25 years, using this important clinical experience to influence her leadership decisions.
Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve 12.4 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health.