The year in summary
In 2023, we provided high-quality care while investing in the health of our communities. We also evolved and led change with the launch of Risant Health.
Kaiser Permanente’s model of integrated care and coverage has served as a leading example of how to provide care that is equitable, accessible, high-quality, clinician-led, and affordable for almost 80 years. It is who we are and how we will always provide care and service to our members and patients.
Our mission of providing high-quality, affordable health care and keeping our communities healthy has continued to guide us through the disruptions and challenges that all of health care has faced, including deferred care, increasing costs, and evolving consumer needs. The last 4 years have also confirmed with great clarity that these challenges can be solved through our approach to health-focused care that works for our members, patients, and communities.
In 2023, Kaiser Permanente focused on what people know and expect of us — providing the right care, at the right time, in the right setting, which results in some of the best health outcomes in the country. We worked to help expand access, increase the quality of our care and service, and improve our members’ experience, whether they interacted with us through our website, 24/7 virtual care option, pharmacy, call center, or health plan — or as a patient in our hospitals. And we continued to measure the quality of our care based on health outcomes, considering the social and equity factors that play a critical role.
Knowing good health starts where you live, work, and play, we invest in our communities to help improve the conditions that impact health, equity, and well-being. In 2023, we launched our Community Support Hub, connecting people to community-based resources and government assistance programs that can help them meet their basic needs. And our Food Is Medicine programs helped get healthy food to people who were at risk of hunger or have diet-related diseases. We advanced the movement in 2023 by investing in our communities and forging new partnerships.
The people of Kaiser Permanente — our physicians and employees — are dedicated and compassionate, with diverse backgrounds that represent the communities we serve. In 2023, nearly 7 out of every 10 of our employees were members of underrepresented racial, ethnic, and cultural groups. Our shared values and interconnectedness are crucial to creating an equitable, diverse, and inclusive culture within our organization and communities. Our strength lies in being a multicultural, multiracial organization. Guided by our equity principles and Belong@KP training, we embrace our differences and recognize that each of us brings unique perspectives, experiences, and ideas to help realize our mission.
To achieve our mission today and tomorrow, we know we must also evolve and lead change. In 2023, Kaiser Permanente announced the creation of Risant Health. Risant Health is a new nonprofit organization created to help expand and accelerate the adoption of value-based care in diverse, multipayer, multiprovider, community-based health system environments. Alongside our core integrated care and coverage model, Risant Health will lead the development of a new value-based care platform and acquire like-minded community health systems that need scale, capabilities, and broader reach to serve their missions.
We believe it is an honor, privilege, and calling to serve in health care. This report outlines the work that happened across our organization in 2023 as we worked together to lead and care for the people, families, and communities we serve.
Greg A. Adams
Chair and Chief Executive Officer