In 2024, we continued to set the national standard for value-based care, focusing on proactive, preventive, and evidence-based approaches that put people first.
Kaiser Permanente’s mission of providing high-quality, affordable health care and improving the health of our communities guided our work in 2024, just as it has for 80 years.
Our model of integrated care and coverage, delivered by our skilled, compassionate care teams and the workforce that supports them, results in some of the best health outcomes in the country. Kaiser Permanente was again rated among the highest-performing health plans and hospitals in the United States.
We measure the quality of our care based on health outcomes, because what matters most is getting well and staying healthy.
We continue to strive to innovate and improve. We worked to improve our members’ care and service experiences, in every setting and every interaction. And Kaiser Permanente’s experts led the way in responsible use of artificial intelligence, rolling out new AI-powered clinical documentation tools to make care more personal and connected.
In 2024, we sharpened our focus on improving health outcomes for Medicaid members nationwide, and launched an expansion of our Medi-Cal care and coverage in California. We strengthened our national model for mental health and addiction care, emphasizing early detection, personalized treatment, and stigma reduction.
We are driven by our mission to help as many people as possible gain access to affordable, high-quality care. Kaiser Permanente provided health coverage to 1.5 million people through Medicaid and the Children’s Health Insurance Program, and $1.2 billion in medical financial assistance to nearly 1 million patients in need of help. Our investments in technology expanded virtual care, with 22.9 million scheduled phone and video visits and 128,000 prescriptions filled by mail each day. In 2024, 2 nonprofit health systems became part of Risant Health, which we created to bring together like-minded organizations, increase access to value-based care and coverage, and raise the bar for approaches that bring the best health outcomes.
We never forget that part of our mission is to reach beyond the hospital walls to improve the health of the communities we serve. In 2024, our investments in affordable housing, food security, and public health partnerships addressed deep-rooted challenges and improved community well-being. Kaiser Permanente also cofounded the Common Health Coalition to strengthen public health systems for the future.
None of our care, service, innovation, or success happens without the dedicated people of Kaiser Permanente, who live our shared mission every day. We’re proud to have one of the most union-represented workforces in the country. Our collaborative initiatives promoted safety, wellness, and mental health across the organization. Our inclusive culture and workforce development programs enabled tens of thousands of employees to advance their careers in 2024.
We are honored to have earned the trust of millions of people for their health. We will work hard to continue to earn and keep that trust in the years ahead. This report highlights some of the work our people accomplished in 2024 that was part of how we live up to our mission, improve health, and meet the needs of our members, customers, and the communities we serve.