Kaiser Permanente’s telehealth connectivity empowers our members to choose where, when, and how they get care.
Our fully integrated telehealth capabilities enhance the patient experience, improve outcomes, and expand access to routine and life-saving care. Video, phone, email, and other technology enables interactions between patients and their physicians and other health professionals, and supports remote patient monitoring, remote evaluation of prerecorded video or images, and virtual consultations among practitioners. Telehealth tools proved critical during the height of the COVID-19 pandemic. About 40% of our ambulatory care visits were conducted by video or phone call, with an average of approximately 30,000 video visits completed per weekday.
Despite strong evidence that telehealth can be an essential component of care delivery, there are policy and payment barriers to widespread use. Policymakers can save patients time and increase affordability by championing policies that support and expand its use.
28x more
video visits in 2020 than in 20191
80%
of members who used telehealth during 2020 were satisfied2
69%
of members over 65 signed on to our digital platform at least once a month3
Kaiser Permanente supports the following principles:
1 Kaiser Permanente, 2021
2 Kaiser Permanente Institute for Health Policy, 2021
3 Kaiser Permanente Institute for Health Policy, 2021