May 9, 2019

Listening to the mother’s voice

Open communication ensures the best care for moms and babies.

Communication between expecting moms and their care providers is key to a positive birth experience. Kaiser Permanente’s maternal child health teams leave nothing to chance.

At multiple touch points throughout the day, charge nurses check in with physicians, staff nurses, midwives, and ward clerks to discuss each patient in depth. Bedside check-ins give expecting moms a chance to ask questions, and nurses use “Getting to Know You” cards to learn more about their lives and concerns.

“Our nurses really care about their patients, and it shows,” said obstetrician-gynecologist Jeffrey Martin, MD, physician in chief at Woodland Hills Medical Center.  

Learn more about maternity care at Kaiser Permanente.