Kaiser Permanente members have a new option for accessing care while away from home.
We all look forward to spending our vacation relaxing and sightseeing, not sitting in an emergency room or urgent care center awaiting treatment for pink eye. Fortunately, Kaiser Permanente members who get sick or injured while traveling have multiple options.
If you are on the road with nonurgent medical concerns or questions, you can email your doctor, call the 24/7 care advice line, or arrange for a phone or video visit with your care team.
If you need urgent (nonemergency) care, you now have one more convenient alternative.
If you are traveling in a state where Kaiser Permanente does not operate, you can go to the nearest MinuteClinic® located in select CVS Pharmacy and Target locations for care. All that is needed is a photo ID and your membership card or health/medical record number. You don’t need an appointment and will only be charged your standard coinsurance or copay for the visit.
Many members* also can fill prescribed medications related to the MinuteClinic visit at the CVS Pharmacy located inside the same store. This means you can save time and avoid having to submit a request for reimbursement from Kaiser Permanente. A complete list of clinics and hours is available at www.minuteclinic.com.
Chris Stenzel, vice president of business development and innovation, Kaiser Permanente
"About 1 in 5 members who travel need care when they’re on the road."
“Access to MinuteClinics is one of many innovative ways Kaiser Permanente is providing our members with more high-quality, affordable choices when they travel,” Stenzel said.
Of course, if you face a medical emergency, you should always go to the nearest emergency room or dial 911.
“No one wants to get sick on the road, but it happens. This is an exciting option that makes it easy and affordable for our members to get the care they need, whenever and wherever they are,” said Stenzel. “An ear infection should never land you in the emergency department for 6 hours and ruin a family vacation.”
For travel support anytime, anywhere, members can call the Away From Home Travel Line at 951-268-3900 or visit kp.org/travel.
*Prescriptions for condition(s) that are treated during a member’s urgent care MinuteClinic visit can be filled at the CVS in-store pharmacy; as described in their pharmacy benefit.
Members in California, Colorado, Hawaii, Maryland, Oregon, Virginia, Washington, and Washington D.C. will have their benefits checked at the pharmacy and will be charged their normal copay or coinsurance.
Medicare and all Georgia Region members will always need to pay the full cost of the prescribed medication up front and request reimbursement afterward.