March 23, 2020

Care delivery changes to slow COVID-19 spread

Kaiser Permanente Hawaii taking action to keep patients, staff, and community safe.

Contact: Laura M. Lott
808-343-2406 (mobile)

HONOLULU — As the COVID-19 situation evolves, the demands on the health care system will increase. To make certain we can continue to provide the high-quality care our members need while ensuring we have the capacity and equipment to care for the most critically ill patients with COVID-19, Kaiser Permanente Hawaii is taking the following steps:

Expanding telehealth and virtual care

To allow our members to stay at home if they want, and to increase the number of patients we can treat, Kaiser Permanente is deploying enhanced technology to support an increased volume of phone and video visits. Allowing people to stay home and still get great care will also help address the community spread of COVID-19 and conserve personal protective equipment such as masks, gowns, and gloves.

Encouraging mail-order pharmacy

We are encouraging the use of our mail-order pharmacy service to help our members avoid unnecessary outings. Most prescriptions can be refilled online at and delivered to you within a few business days. If you need to visit one of our pharmacies and are experiencing cough, fever, or respiratory symptoms, we encourage you to have a family member, friend, or caregiver pick-up your prescriptions.

Temporarily postponing nonurgent surgeries and procedures

To ensure we have the capacity and equipment to care for more critically ill patients Kaiser Permanente will be postponing/rescheduling elective/nonurgent surgeries and procedures. We will reevaluate these plans on an ongoing basis through April as we monitor the COVID-19 situation. All patients whose surgeries or procedures are postponed or rescheduled will be contacted directly by Kaiser Permanente.

Temporarily consolidating medical offices

The expansion of virtual care and postponement of nonurgent surgeries and procedures decreases the need for in-person care. This decrease allows us to redeploy physicians, staff, and resources from our smaller clinics to our central medical offices in order to reduce unnecessary potential exposure for members and staff and conserve critical supplies.

The following medical facilities are open and will continue serving our members for in-person care and pharmacy needs. After-hours care at Moanalua Medical Center and Maui Lani Medical Office is also open.

  • Honolulu
  • Hilo
  • Kona
  • Koolau (Kaneohe)
  • Lahaina
  • Lihue
  • Mapunapuna
  • Moanalua
  • Maui Lani
  • Wailuku
  • Waipio

The following locations will be closed temporarily:

Effective Monday, March 23, 2020

  • Kihei Clinic
  • Waimea Clinic

Effective Wednesday, March 25, 2020

  • Hawaii Kai Clinic
  • Kahuku Clinic
  • Kailua Clinic
  • Kapolei Clinic
  • Nanaikeola Clinic

Physicians and staff from these facilities will be redeployed to our larger medical offices. Patients with appointments at one of the temporarily closed clinics will be contacted.

While our medical offices are open and operating, and are safe places to be, these actions will help to support social distancing and crowd avoidance and prevent and slow the transmission of COVID-19. Members are encouraged to phone or email their doctor with any questions about their ongoing care needs.

We understand that some of these changes may be an inconvenience, but for Kaiser Permanente and other health care providers this is a necessary step to slow the spread of COVID-19 and ensure that we continue to have the resources, capacity, and staff available to care for our members and the communities we serve. 

About Kaiser Permanente

Kaiser Permanente is committed to helping shape the future of health care. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Founded in 1945, Kaiser Permanente has a mission to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently serve more than 12.2 million members in eight states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education and the support of community health.