May 30, 2017

Member satisfaction study: Ranked number 1 in Colorado

DENVER — Kaiser Permanente Colorado is ranked highest in member satisfaction for the 10th consecutive year, according to the J.D. Power 2017 Member Health Plan Study. Now in its 11th year, the J.D. Power 2017 Member Health Plan Study measures member satisfaction among 168 health plans in 22 regions throughout the United States.

The study reflects the results of a more than 33,000 member survey conducted in January through March 2017. Kaiser Permanente Colorado received a score of 725 — higher than any other health plan in Colorado. The survey ranks health plans in the following categories:

  • Coverage & Benefits
  • Cost
  • Provider Choice
  • Customer Service
  • Phone
  • Website
  • Mobile
  • Information & Communication
  • Claims Processing
  • “For a decade, our members and J.D. Power have awarded us the honor of being the highest ranked plan in Colorado — an achievement that wouldn’t be possible without the continuous hard work of our more than 7,000 staff and physicians,” said Roland Lyon, president of Kaiser Permanente Colorado. “We’re pleased to once again be the state’s highest rated health plan.”

    For more comprehensive health plan rankings for all 22 U.S. regions, please visit www.jdpower.com.

    About Kaiser Permanente Colorado

    Kaiser Permanente Colorado is the state’s largest nonprofit health plan, working to improve the lives and health of all Coloradans for 48 years. We are comprised of the Kaiser Foundation Health Plan of Colorado and the Colorado Permanente Medical Group — one of the state’s largest medical groups with more than 1,200 physicians. We provide comprehensive care for our 680,000 Kaiser Permanente Colorado members through 31 medical offices across the state — from Pueblo to Greeley and now in the mountains in Summit and Eagle counties. We are also committed to our social mission and in 2016, proudly directed more than $118 million to community benefit programs to improve the health of all Coloradans. For more Kaiser Permanente news, visit kp.org/share or follow us @kpcolorado or like us facebook.com/kpcolorado.