October 22, 2020

Northwest Medicare plans are tops for service and care

Kaiser Permanente Northwest’s Medicare health plan receives 5 stars, CMS’ highest Medicare Star Rating.

PORTLAND, Ore. — Kaiser Permanente is again among the highest-rated health plans as indicated in the Centers for Medicare & Medicaid Services annual Star Ratings for 2021, providing expert medicine, seamless care, and outstanding service to its Medicare members.

According to the CMS’ 2021 Star Ratings, Kaiser Permanente’s Medicare health plan in the Northwest received 5 out of 5 stars, CMS’ highest Medicare star rating.

“We are proud of this recognition, which reflects the exceptional coordinated care and clinical excellence provided by our physicians, nurses, clinicians, front-line staff, and unit-based care teams year after year,” said Leong Koh, MD, vice president of Quality, Care Experience, and Patient Safety for Northwest Permanente, the partner physician group that provides care to Kaiser Permanente’s 630,000 members in Oregon and Southwest Washington. “During this critical time in health care, we have maintained the unrelenting focus on high-quality care and service that our members expect and deserve.”

Every year, CMS scores Medicare health plans (with Parts C and D) on a number of facets of care and service, including staying healthy, managing chronic conditions, patient experience, customer service, patient access, and pharmacy services. The ratings align with Kaiser Permanente’s integrated health care delivery system, which brings a multitude of services together to focus on patient and customer needs. The ability to transform care and improve health outcomes along with its systematic approach to continuous improvement highlight Kaiser Permanente as an organization that sets the standard for health care.

Enrolling in Kaiser Permanente’s Medicare plan

Kaiser Permanente Northwest serves 98,000 Medicare Advantage members in Oregon and Southwest Washington. Kaiser Permanente offers 3 plans in the Northwest Oregon and Southwest Washington area: Senior Advantage Value, Senior Advantage Standard, and Senior Advantage Enhanced. We’re also introducing 2 new plans in Lane County: Senior Advantage Value and Senior Advantage Standard.

Open enrollment, known as the Medicare annual election period, for all Medicare health plans began on October 15 and runs through December 7, 2020. Kaiser Permanente health plans that receive 5 stars may also participate in a special election period and can continue to enroll new individual Medicare members from December 8, 2020, through November 30, 2021. Beneficiaries who want to change from their current Medicare health plan to a 5-star plan may switch once per plan year during the special election period.  

Medicare beneficiaries can learn more about the CMS Star Ratings and Kaiser Permanente’s Medicare health plans by visiting kp.org/medicarestars.

About Kaiser Permanente

For 75 years, Kaiser Permanente has been committed to shaping the future of health and health care — and helping our members, patients, and communities experience more healthy years. We are recognized as one of America’s leading health care providers and not-for-profit health plans. Since July 21, 1945, Kaiser Permanente’s mission has been to provide high-quality, affordable health care services and to improve the health of our members and the communities we serve. We currently care for 12.4 million members in 8 states and the District of Columbia. Care for members and patients is focused on their total health and guided by their personal Permanente Medical Group physicians, specialists, and team of caregivers. Our expert and caring medical teams are empowered and supported by industry-leading technology advances and tools for health promotion, disease prevention, state-of-the-art care delivery, and world-class chronic disease management. Kaiser Permanente is dedicated to care innovations, clinical research, health education, and the support of community health.