Great care made easy: Our Medicare website is among the best

For the sixth consecutive year, Kaiser Permanente’s Medicare health plan website,  kp.org/medicare, is rated one of the top Medicare websites in the nation for providing consumers with an easy, positive and high-value experience, according to  HealthMetrix Research Inc., an independent research firm.

HealthMetrix evaluated 160 Medicare Advantage websites for Medicare WebWatch national certification in 2018, and Kaiser Permanente’s is one of nine given “top benchmark” status, the highest rating. To achieve this status, 50 website features were analyzed including: plan-specific content, external content resources, member connectivity, design and navigation, and transparency and privacy disclosure.

“Making it easy for consumers to learn about their Medicare coverage options is crucial when one considers that approximately 10,000 baby boomers across the nation become eligible for Medicare each day,” said Agnes Strandberg, senior vice president, Kaiser Permanente Medicare program.

Growing numbers of older adults benefit from Kaiser Permanente’s not-for-profit status and from being the nation’s largest integrated health system. They prefer to shop online and those who are eligible can enroll in a Kaiser Permanente Medicare health plan directly on the website.

“We continue to enhance our online capabilities and navigation features to ensure the best possible experience for consumers,” said Strandberg. “Every year we see an increase in visits and enrollments through our Medicare website.”

In addition to providing eligibility requirements, cost and coverage options, and easy online enrollment, Kaiser Permanente’s Medicare website offers: