August 31, 2017

Celebrating continued growth, performance, and total health

The 2016 Annual Report shows how Kaiser Permanente continues making a positive difference in the lives of its members and impacting community health.

Kaiser Permanente’s many milestones and accomplishments in 2016 support the organization’s mission to provide access to high-quality, affordable health care, and to improve the health of our members and the communities it serves. The nation’s largest integrated health care system highlights the best of these stories and efforts in its 2016 Annual Report.

A year of continued growth

The organization’s 2016 membership of 10.7 million members showed expansion across all lines of business. In addition, capital spending of $2.8 billion reflected important investments in both technology and facilities to improve member access, care and service.

A national leader in medical excellence and consumer experience

In 2016, 28 Kaiser Permanente hospitals were listed as “high performing” for one or more measures of common or complex care by U.S. News & World Report. Five of Kaiser Permanente’s seven Medicare health plans received an overall rating of 5 stars — the highest possible — from the Centers for Medicare & Medicaid Services for 2016. And according to the National Committee for Quality Assurance, Kaiser Permanente health plans were classified as among the best in the nation for consumer experience, prevention and treatment. In addition, all Kaiser Permanente health plans were again rated highest (or tied for highest) in both Medicare and commercial in the areas we serve.

New facilities, new jobs

Kaiser Permanente opened an information technology campus in Atlanta — which will create an estimated 900 new IT jobs by 2019 — and completed two new dental offices in Oregon and 12 new medical offices nationwide.

Investing in community health

At the same time, Kaiser Permanente gave back $2.5 billion to provide care for low-income families, support community-based health partnerships, steward environmental initiatives, and conduct and share important medical research.

Innovation is in our DNA

Along the way, the organization continued to advance patient care through innovation and technology. Telehealth has made it more convenient for members to access care and services, with more than half of the visits with members completed “virtually” through email, phone and video.

To learn more about the many ways Kaiser Permanente is using 21st-century care, cutting-edge research, and patient-centered, environmentally friendly hospitals to support the health of its members and the communities it serves, read our annual reports.